Last updated September 15, 2026
Processing time
Every order is prepared and packed with care. Processing usually takes 2–5 business days. During big holidays and sales it can take a little longer.
Shipping
- We currently ship to the United States and Canada.
- Shipping rates are calculated live at checkout from your address and cart, and you'll see delivery estimates before you pay.
- Standard shipping is free on orders over $100.00 (after discounts).
- You'll get an email with tracking as soon as your order ships. You can also check any time on the track your order page.
- Orders with more than one item may arrive in separate packages.
Returns & exchanges
We don't accept returns or exchanges for change of mind or for ordering the wrong size. Please check the size guide on each product page before ordering.
Damaged or defective items
If something arrives damaged, defective or isn't what you ordered, we'll make it right with a free replacement or a refund. Email [email protected] within 30 days of delivery with your order number and a photo of the problem. There's no need to send the item back.
Lost or undelivered packages
If tracking shows your package as delivered but you can't find it, check with neighbors and your local post office first, then contact us within 30 days and we'll help. If a package is returned to us because the shipping address was entered incorrectly, we can reship it once the shipping cost is covered.
Cancellations
Need to change or cancel? Email us as soon as possible. We can change or cancel orders that haven't entered processing yet; once an order is being prepared we can't make changes.